Return Policy
Return Policy
Arranest reviews return requests using the order record, item condition, reason for return, and the terms displayed when the order was placed.
The details, in a useful order
Clear steps and context help you make the next decision without adding unnecessary complexity.
Request a review
Email info@arranest.lol with the order number, item name, reason for return, and photographs when the item is damaged, defective, or incorrect.
Receive instructions
Do not mail an item before receiving written instructions. Unauthorized returns may be delayed, refused, or sent to the wrong destination.
Prepare the item
Keep the item, parts, accessories, and packaging together. Returned items should be protected from damage in transit.
Eligibility and costs
Eligibility, request deadlines, return-shipping responsibility, exclusions, and any available resolution must follow the terms confirmed by Arranest for the order and applicable law.
Keep in mind
These practical checks help the process stay clear from selection through daily use.
Return review factors
The final decision must follow the confirmed store terms and applicable law, but the following information normally matters during review.
Request timing
The date of delivery and the date the customer first contacted Arranest help establish whether the request falls within the confirmed window.
Item condition
Use, installation, washing, alteration, missing components, and damage after delivery can affect eligibility except where legal rights apply.
Return transit
An authorized return should use the provided destination and secure packaging. Keep tracking and shipment evidence until review is complete.